Privacy Policy - Trackely

This policy should be read together with our Cookie Policy, Terms of Service, and any Data Processing Addendum or commercial agreement in place with a customer.

This policy is written as an accurate product disclosure baseline, not as legal advice.

1. Who we are

Trackely is a logistics software platform. For questions about this policy or data protection matters, contact support@trackely.co.uk.

2. Controller and processor roles

Trackely may act as either a controller or a processor depending on the context.

As processor for most customer operational data such as orders, route information, driver activity, and proof records.
As controller for our own account registration, billing, support, abuse prevention, security monitoring, and service administration data.

3. The personal information we use

Business users and admins: name, email, role settings, billing, and support history.
Drivers and operational workers: assignments, activity, proofs, device data, and optional location data.
Recipients and end customers: name, address, tracking interactions, notification history, and delivery proof records.
Website visitors and prospects: contact form submissions, cookie preferences, and analytics data where enabled.

4. Where we get personal information from

directly from you when you sign up, log in, request support, or contact us;
from customers who input operational and delivery data into Trackely;
from integrations and imports such as WMS, ERP, CSV, or API feeds;
automatically from use of the service, devices, cookies, and security tooling.

5. Why we use personal information

to provide access to Trackely and its logistics functionality;
to support planning, dispatch, tracking, proof of delivery, and issue management;
to send service, security, and operational communications;
to manage subscriptions, billing, support, and customer success;
to secure the service, prevent fraud, and enforce our terms;
to comply with legal obligations; and
to improve performance and reliability through analytics and diagnostics.

6. Driver tracking and workplace monitoring

Trackely can process live or historical location information for delivery operations, ETA prediction, tracking pages, proof of service, and route management. Customers must make sure they use driver tracking lawfully and transparently.

7. AI-assisted features

Some Trackely features use AI or automated analytics to generate summaries, recommendations, prioritisation, risk flags, or customer-facing content suggestions. These outputs assist users and do not replace human review.

8. Who we share personal information with

We may share personal information with infrastructure, identity, mapping, communications, payment, support, and integration providers where needed to provide the service. We do not sell personal information.

9. International transfers

Some providers may process data outside the UK. Where a restricted transfer takes place, we aim to rely on an appropriate lawful transfer mechanism.

10. Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, customer retention settings, legal obligations, or to defend legal claims.

11. Security

We use technical and organisational measures such as transport encryption, access control, tenant separation, audit logging, secure authentication, infrastructure protections, and operational controls.

12. Your rights

Depending on the context and applicable law, individuals may have rights including access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making.

13. Cookies and similar technologies

We use necessary cookies for authentication, security, and session continuity. More detail is available in our Cookie Policy.

14. Complaints

If you have a privacy concern, contact us first at support@trackely.co.uk.

15. Changes to this policy

We may update this policy from time to time and may notify customers where changes are material.

Privacy policy.