Terms

Terms of service.

These terms govern access to and use of Trackely by business customers, authorised users, and anyone else accessing the service on the customer's behalf.

Last updated

24 April 2026

If you sign up for, access, or use Trackely, you agree to these terms.

1. Contracting party and scope

These terms apply to the Trackely software platform, including the web dashboard, driver-facing web or mobile experiences, customer tracking pages, APIs, integrations, reports, and related support services.

2. The service

Trackely is a multi-tenant logistics platform that may include route planning, optimisation, dispatch, proofs, tracking pages, reporting, billing, and AI-assisted support features.

3. Business use only

Trackely is intended for business use and must not be used unlawfully or in a way that infringes the rights of others.

4. Accounts and security

You are responsible for keeping credentials, devices, API keys, and MFA factors secure and for activity under your tenant except where caused by Trackely's own breach.

5. Customer responsibilities

  • the accuracy, legality, and quality of data uploaded into Trackely;
  • obtaining notices, permissions, or lawful bases for tracking, notifications, or proofs;
  • configuring routes, dispatch rules, messaging, and settings appropriately;
  • reviewing outputs before relying on them for operational or legal decisions.

6. Data protection and customer data

You retain responsibility for your customer data. Trackely acts as a processor where we process personal data on your documented instructions and as a controller for our own account, billing, security, and service administration data.

7. AI, routing, ETA, and operational outputs

Trackely may generate routing suggestions, ETAs, predictive insights, alerts, or AI outputs. These are decision-support tools only and do not replace human judgement.

8. Acceptable use

You must not misuse the service, upload harmful or misleading content, interfere with infrastructure, circumvent access controls, or use the service in bad faith to benchmark or develop a competing product.

9. Third-party services and integrations

Use of third-party services may also be governed by their own terms and privacy notices.

10. Fees, billing, and suspension

Subscription fees and commercial arrangements are governed by your order form, checkout flow, or other agreement with Trackely.

11. Availability, support, and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

12. Intellectual property

Trackely and its licensors own the platform, software, documentation, branding, and related intellectual property, excluding your customer data.

13. Confidentiality

Each party must protect the other party's confidential information using reasonable care.

14. Term, termination, and exit

On termination or expiry, access may be removed and customer data may be deleted or returned in line with the applicable contract and legal obligations.

15. Warranties and disclaimers

Except as expressly stated in writing, Trackely is provided on an as available basis to the extent permitted by law.

16. Liability

Liability is limited as set out in the applicable contract and subject to mandatory law.

17. Governing law and jurisdiction

These terms are governed by the laws of England and Wales, except where mandatory law requires otherwise.

18. Contact

Questions about these terms can be sent to support@trackely.co.uk. If you need a signed commercial agreement or negotiated order form, request that before using the service in production.