Terms of Service

1. Contracting party and scope

These terms apply to the Trackely software platform, including the web dashboard, driver-facing web or mobile experiences, customer tracking pages, application programming interfaces, integrations, reports, and related support services.

If you are using Trackely on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these terms.

2. The service

Trackely is a multi-tenant logistics platform that may include:

• order, customer, driver, vehicle, route, and stop management;
• route planning, optimisation, and dispatch tooling;
• driver execution workflows, proof of delivery, and issue reporting;
• customer communications, tracking pages, and notification templates;
• integrations, data imports, reporting, billing, and account administration; and
• AI-assisted summaries, suggestions, and other decision-support features.

We may improve, add, remove, or modify features from time to time. We do not promise that every feature will remain available in exactly the same form forever.

3. Business use only

Trackely is intended for business use. You must not use the service for unlawful, personal, consumer-facing misuse, or any activity that infringes the rights of others.

4. Accounts and security

You must ensure that all authorised users:

• provide accurate and complete registration information;
• keep credentials, devices, API keys, and MFA factors secure;
• use the service only within their authorised role and permissions; and
• promptly notify Trackely of suspected unauthorised access or compromise.

You are responsible for activity that takes place under your tenant, accounts, API keys, or integrations, except to the extent caused by Trackely's own breach of these terms or applicable law.

5. Customer responsibilities

You are responsible for:

• the accuracy, legality, and quality of data you upload or send into Trackely;
• obtaining any notices, permissions, or lawful bases needed for driver tracking, customer notifications, or proof-of-delivery collection;
• configuring routes, dispatch rules, customer messaging, and operational settings appropriately;
• reviewing and validating outputs before relying on them for operational or legal decisions; and
• maintaining your own internal policies for fleet safety, employment monitoring, privacy, customer service, and regulatory compliance.

6. Data protection and customer data

As between the parties, you retain responsibility for your customer data. Trackely acts as a processor where we process personal data on your documented instructions, and as a controller for our own account, billing, security, and service-administration data as described in our Privacy Policy.

Where required by law or contract, the parties should enter into a separate Data Processing Addendum. Our summary DPA page is available at /dpa.

7. AI, routing, ETA, and operational outputs

Trackely may generate routing suggestions, ETAs, predictive insights, alerts, or AI outputs. These features are decision-support tools only. They do not replace human judgement, legal review, health and safety obligations, transport compliance checks, or operational supervision.

You remain responsible for final dispatch decisions, customer communications, proof of service, and how your organisation uses any output from Trackely.

8. Acceptable use

You must not, and must not allow others to:

• use the service unlawfully or in breach of sanctions, export controls, or data protection law;
• upload malware, harmful code, illegal content, or misleading delivery records;
• probe, attack, disrupt, overload, or interfere with the service or its infrastructure;
• circumvent rate limits, authentication, tenant isolation, or access controls;
• reverse engineer the service except where that restriction is not permitted by law; or
• use the service to develop or benchmark a competing product in bad faith.

Our fuller usage rules may also be described in our Acceptable Use Policy.

9. Third-party services and integrations

Trackely may interoperate with third-party services such as cloud hosting, email, SMS, mapping, payment, or integration providers. Your use of those services may also be governed by their own terms and privacy notices.

We are not responsible for third-party services, their availability, or changes to their pricing, functionality, or legal terms.

10. Fees, billing, and suspension

Subscription fees, overage charges, payment timing, taxes, and any pilot or trial arrangements are governed by your order form, checkout flow, or other commercial agreement with Trackely.

We may suspend or restrict access if fees remain overdue, if there is a security risk, or if we reasonably believe the service is being misused.

11. Availability, support, and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Planned maintenance, emergency maintenance, third-party outages, and internet or mobile-network failures may affect access.

Unless we agree otherwise in writing, support is provided on a reasonable-efforts basis and not as a guaranteed managed-service obligation.

12. Intellectual property

Trackely and its licensors own all rights, title, and interest in the platform, software, documentation, branding, and related intellectual property, excluding your customer data and any materials you provide.

We grant you a limited, non-exclusive, non-transferable right to use Trackely during the subscription term for your internal business operations.

13. Confidentiality

Each party must protect the other party's confidential information using reasonable care and may use it only for purposes connected with the service relationship, unless disclosure is required by law.

14. Term, termination, and exit

These terms continue for as long as you use Trackely, subject to any subscription term or order form. Either party may terminate as set out in the applicable commercial agreement or, if no separate agreement applies, on reasonable notice.

On termination or expiry, access may be removed and customer data may be deleted or returned in line with the applicable contract, retention settings, and legal obligations.

15. Warranties and disclaimers

Except as expressly stated in writing, Trackely is provided on an "as available" basis. To the extent permitted by law, we exclude implied warranties, conditions, and representations, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to that, Trackely is not liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, goodwill, data, contracts, or anticipated savings.

Subject to applicable law and unless a separate signed contract says otherwise, Trackely's total aggregate liability arising out of or in connection with the service will not exceed the fees paid by the customer to Trackely in the 12 months before the event giving rise to the claim.

17. Governing law and jurisdiction

These terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law requires otherwise.